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Troubleshooting

Payment reminders are not going out

The four things that have to be true for a reminder to be sent.

Where
Settings → Emails
Level
Everyday

A reminder is only sent when all of these are true:

  • The invoice was emailed from BidWrap, not sent as a PDF or link of your own.
  • Reminders are switched on in Settings, or on for that invoice.
  • That reminder, such as 7 days after the due date, is ticked.
  • The invoice is sent, and not paid, void or written off. An invoice unlocked to change it is a draft, so it gets no reminders until it is sent again.

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