Troubleshooting
Answers to the things people most often get stuck on. If yours is not here, use Report a problem, at the top of Help.
Basics
- I cannot find an old invoicePaid invoices are hidden until you choose All or Paid.
- I cannot change an estimateApproved and replaced revisions are locked.
- A sent invoice is wrongUnlock it, put it right, and send it again.
- The Days box will not read my datesWrite the month, and use to for a range.
- A receipt was read wronglyCorrecting it, or reading it again.
- My terms are missing from a PDFWhy an estimate or invoice prints without your terms, and how to add them.
Everyday
- The client did not get my emailChecking whether it went, and sending it another way.
- Payment reminders are not going outThe four things that have to be true for a reminder to be sent.
- My labels do not line upPrinting at actual size, and nudging the layout.
- The camera will not start for scanningAllowing the camera, or typing the codes instead.
- Kit shows as short when I have enoughChecking the units and quantity BidWrap is counting.